Privacy policy

At I AM THE BRAND we recognise that you care about how your personal data is used and we are aware that your privacy is important to you. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.iamthebrandofficial.com (the "Site")

PERSONAL INFORMATION WE COLLECT

When you visit our Site, we automatically collect some information from your device, for example your time zone, IP address, location, some of the cookies that are installed on your device, etc. In addition to this, the types of personal information we obtain about you depends on how you interact with our Site. We collect information about the webpages and products that’s you view and what websites or search terms referred you to the Site. We refer to this automatically collected information as “Device Information.”

When an order is placed or attempted on our Site, information such as: name, e-mail address, billing address, shipping address, payment information and phone number is collected. We refer to this information as “Order Information.” This information is usually shared with us from the payment processing services that we use, for instance Shopify, Apple Pay, Klarna, Google Pay and Shop Pay.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

When you interact with our contact us page, information you choose to include in your communications with us will also be collected.

COOKIES

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies

How We Use Your Personal Information

In general, your personal information is used to fulfil any orders placed through the Site. This includes processing payments, to send notifications to you related to your account, purchases, returns, exchanges, or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges.

In addition, your personal information may be used for the following:

  • Marketing and Advertising - This may include using your personal information to better tailor the Services and advertising on our Site and other websites. We may use your personal information to communicate with you by email, text message or postal mail about new products, offers and updates.
  • Security and Fraud Prevention.We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If or when fraud is committed on our Site, this information can legally be shared with organisations including law enforcement agencies, local police forces, etc. We may also share your information with professional advisors acting on our behalf.
  • Communicating with you.We use your personal information to provide you with customer support, this is in our legitimate interests in order to be responsive to you and to provide an effective service to you.
  • Third Parties - We share your Personal Information with third parties to help us deliver our service to you. For example, our online store is powered by Shopify - you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy

Your Rights

Depending on where you’re based, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • The right to be informed about how your data is being used
  • The right to access personal data
  • The right to correct inaccurate personal data held
  • The right to have data erased
  • The right to stop or restrict the processing of your data
  • The right to data portability (allowing you to get and reuse your data for different services)
  • The right to object to how your data is processed in certain circumstances

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.


International users

Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third-party service providers and partners in these countries.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

Data retention

Your order information will be maintained and kept for our records, unless and until you ask us to delete this information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, for example to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Contact

To contact us about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@iamthebrandofficial.com or by mail using the details provided below:

I AM THE BRAND, 5 Brayford Square, London E1 0SG